SHOPPING INFORMATION

Delivery charges depend on your location and the total order value. Shipping costs are calculated at checkout before you complete your purchase. We occasionally offer free shipping on selected orders or promotions.

Order processing usually takes 1 to 2 business days.
Delivery time depends on your location:

  • India: 3 to 7 business days
  • International orders: 7 to 15 business days

You will receive tracking details once your order is shipped.

After placing your order:

  • You receive an order confirmation email.
  • Your order is processed and packed carefully.
  • The order is shipped with a tracking number.
  • You receive delivery updates until your order arrives.

Yes, you will receive a digital invoice by email after your order is confirmed. You can also download the invoice from your account dashboard if you have created an account.

Yes, all gemstones available at Sky Gem Store are carefully sourced and quality-checked. We ensure authenticity and provide detailed product information to help you make a confident purchase.

PAYMENT INFORMATION

Payment is charged immediately after you place your order successfully. If the payment fails or is pending, the order will not be processed until the payment is confirmed.
A wishlist allows you to save your favorite products for later. You can easily find and purchase them anytime from your wishlist section.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will review the issue and arrange a replacement or refund as per our policy.
You can request changes or cancellation within 12 hours of placing the order or before it is shipped. Once the order is dispatched, it cannot be cancelled or modified.
Package tracking allows you to monitor the status of your shipment. Once your order is shipped, you will receive a tracking link and number to check real-time delivery updates.