At Sky Enterprise, we ensure that all gems and diamonds are packed and shipped securely to maintain their quality and authenticity. Please review our Shipping Policy carefully to understand how orders are processed and delivered.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Customized, certified, or special-order products may require additional processing time, which will be communicated at the time of order.

2. Shipping Locations

  • Domestic Shipping (India)

We ship to most locations across India using reliable and insured courier partners.

  • International Shipping

International shipping is available to selected countries. Availability, delivery timelines, and charges may vary depending on the destination.

3. Estimated Delivery Time

  • Domestic Orders (India): 3–7 business days after dispatch
  • International Orders: 7–15 business days after dispatch (subject to customs clearance)

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or customs procedures.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Any additional charges such as customs duties, taxes, or import fees for international orders must be borne by the customer.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.
  • Customers are responsible for tracking their shipments and ensuring availability at the delivery address.

6. Packaging & Insurance

  • All products are securely packed to prevent damage during transit.
  • High-value shipments are insured for transit protection.
  • Sky Enterprise is not responsible for damage caused after successful delivery.
  1. Delivery Issues
  • If delivery fails due to incorrect address details or customer unavailability, re-shipping charges may apply.
  • In case of delivery delays or lost shipments, we will coordinate with the courier partner to resolve the issue.

8. Damaged or Tampered Packages

  • Customers are advised to check the package at the time of delivery.
  • If the package appears tampered with or damaged, refuse delivery and contact us immediately.
  • An unboxing video may be required for verification purposes.

9. International Shipping & Customs

  • International shipments are subject to customs inspection and clearance procedures of the destination country.
  • Sky Enterprise is not responsible for delays caused by customs authorities.
  • Any customs duties, taxes, or fees imposed by the destination country are the customer’s responsibility.

10. Change of Shipping Address

  • Shipping address changes are allowed only before dispatch.
  • Once an order is shipped, address changes cannot be accommodated.

11. Contact Us

For any shipping-related queries or assistance, please contact us:

Sky Enterprise

Email: contact@skygemstore.in
Website: https://skygemstore.in

By placing an order on Sky Enterprise, you agree to this Shipping Policy.