At Sky Enterprise, we take great care in offering high-quality gems and diamonds. Due to the valuable and sensitive nature of these products, returns are accepted only under specific conditions as outlined below. We encourage customers to read this policy carefully before making a purchase.

1. Eligibility for Returns

A return request may be accepted only if:

  • The product received is incorrect
  • The product is damaged during transit
  • The product received is significantly different from the description provided on the Website

All return requests must be raised within 48 hours of delivery.

2. Proof Required

To process a return request, customers may be required to provide:

  • Order number
  • Clear photos or videos of the product
  • An unboxing video recorded at the time of delivery (mandatory in case of damage or incorrect product)

Requests without valid proof may not be approved.

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  1. Change of mind or personal preference
  2. Minor variations in color, clarity, cut, weight, or appearance (natural characteristics of gemstones and diamonds)
  3. Custom-made, customized, engraved, or specially sourced products
  4. Certified gemstones and diamonds once delivered
  5. Products damaged due to misuse, mishandling, or wear and tear

4. Return Approval Process

  • All return requests are subject to verification and approval by Sky Enterprise.
  • Once approved, return instructions will be shared via email.
  • Products must be returned in original condition, unused, with original packaging, tags, and certifications (if applicable).

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We strongly recommend using insured and trackable courier services for returns.
  • Sky Enterprise will not be responsible for items lost or damaged during return transit.

6. Inspection & Refund

  • Returned products will be inspected upon receipt.
  • If the product passes inspection, the refund (if applicable) will be processed as per our Cancellation & Refund Policy.
  • Refunds will be initiated within 7–10 business days after successful inspection.

7. International Returns

For international orders:

  • Return shipping costs, customs duties, and taxes are non-refundable.
  • Products must comply with Indian import regulations for return acceptance.

8. Right to Refuse Returns

Sky Enterprise reserves the right to refuse a return if:

  • The product shows signs of use or alteration
  • Required proof is not provided
  • The return request falls outside the policy terms

9. Contact Us

For return-related queries or to initiate a return request, please contact us:

Sky Enterprise

Email: support@skygemstore.in
Website: https://skygemstore.in

By purchasing from Sky Enterprise, you acknowledge that you have read, understood, and agreed to this Return Policy.